The Impact of AI on Jobs: Will ChatGPT Replace Millions of Workers?

The Changing Landscape of AI in the Workplace

Artificial Intelligence (AI) tools, often referred to as “co-pilots” or “team companions” by workers, are poised to revolutionize the way we work in the coming years, according to a new report on AI. While the advancements in this new technology hold immense potential, many critics express concerns about how this partnership will transform the job market, potentially replacing millions of jobs and gradually shifting the focus towards AI-driven skills.

The Shifting Dynamics: Enhancing Human Roles

A recent report by software company ServiceNow and its research partner Pearson confirms these apprehensions. The report explores how ChatGPT and other AI tools can reshape the workplace in the coming years, allowing AI employees to contribute more creatively and analytically in their respective roles, ultimately improving their job performance. However, this transformation also necessitates the comprehensive retraining of a significant number of individuals whose jobs will become obsolete due to AI.

Moreover, the report highlights that there will be a stark contrast between the outcomes for different countries and industries.

The Impending Job Disruption: Numbers Speak

For instance, in the United States alone, it is estimated that AI could replace around 4.9 million jobs by 2027. The report suggests that AI will alleviate employees from mundane tasks, reducing the burden of monotonous work. ServiceNow’s report emphasizes, “The more we empower machines to do things they excel at, the less humans will have to behave like machines.”

The report further speculates that the new opportunities created by this technology could generate an additional 5.9 million jobs in the United States by 2027. However, these gains will come at the cost of approximately 23.5 million jobs that will be eliminated as a result of AI implementation.

To gain further insights into the implications of this technology on over 6,500 businesses across various countries, data scientists at Pearson developed machine learning models to assess the required skills and job dependencies. Through this analysis, they identified the easiest path to automation and growth for individuals engaged in different job roles.

Impact Across Nations and Industries

According to the report, the impact of automation will disproportionately affect laborers in the retail sector in the UK, Japan, and the US, affecting twice as many workers compared to any other major industry.

Meanwhile, India, which has yet to witness a substantial transformation in its physical processes through automation, will experience significant changes, particularly in the construction industry. The report estimates that India could add around 4.6 million jobs through AI, while simultaneously displacing 16.2 million Indian workers. Additionally, it predicts the creation of 4.7 million new jobs by 2027.

The report states that AI adoption will drive demand for roles such as “flow automation engineers,” “platform owners,” “help desk support agents,” and “data analysts” in workplaces.

With the right re-skilling efforts, non-technical employees affected by AI can transition into the technological roles of the future, as stated in the report, “Non-technical employees whose jobs are impacted by AI can step into future technical roles.”

These findings come at a time when businesses are grappling with rapid transformations brought by AI, with even technology companies being divided on adopting programs like ChatGPT due to security concerns.


The integration of AI into the workforce will undoubtedly bring about significant changes. While it has the potential to enhance human roles and create new employment opportunities, it also poses challenges in terms of job displacement.

The Impact of AI on Jobs: Will ChatGPT Replace Millions of Workers?

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